Customer Care

Frequently Asked Questions (FAQs)

We are glad to assist you on your terms

Verification Status

What are the benefits involved that come with being an Established Member?

1. Basic
Those with the Basic level of verification get to enjoy the main uses of Fortune Pay.

2. Legitimate
Legitimate members are those who have completed most of the steps in the verification process. They enjoy added perks in addition to the basic benefits and services of Fortune Pay.

3. Established
Established members are those who have completed ALL steps in the verification process. These members enjoy elite-level benefits and can truly maximize the use of Fortune Pay.

To move up in the Fortune Pay verification levels, we would require the following:

- A verified email address and phone number
- A verified address
- Government ID

Please prepare the following:
• UMID
• TIN
• Driver's License
• Philhealth Card
Other Accepted IDs
• Student's ID
• Passport
• Voter's ID
• SSS ID
• Alien/Immigrant CoR
• NBI Clearance
• Postal ID
• PRC ID
• Police Clearance
• Government Office/GOCC ID
• Company ID
• HDMF ID (Pagibig)
• Barangay Certification

Becoming a Legitimate or Established Fortune Pay user is a quick and easy process:

- Download the updated app.
- Be sure to have a valid Philippine government-issued ID on-hand for upload.
- Once account is activated, the ID verification process begins. Simply provide the information the app requires.
- Wait for confirmation via e-mail and the app.

Reward Points

Reward System for Established Members of FortunePay.

TRANSACT USING FORTUNE PAY
Services where users can gain rewards points:
Scan to Pay, Bills Payment and Online Shopping.
User will get 1 reward point for every 50 pesos spent.

MAINTAIN FP WALLET BALANCE
Users can also get reward points based on their average daily balance where reward points will be credited monthly.

PURCHASE QR DISCOUNT VOUCHERS
Users can use reward points to purchase QR discount vouchers within the app.

CONVERT TO WALLET BALANCE
Users can convert their reward points to wallet balance.
1 reward point = Php 0.45 wallet balance

Cash in and Cash out.

You can easily cash in to your FortunePay wallet through over the counter and online banking.

Over The Counter

Step 1

In the FortunePay App’s Dashboard select “Cash In”.

Step 2

Choose from the over-the-counter options.

Step 3

Enter the desired amount and select next.

Step 4

Go to your selected payment counter and present the reference number with your payment.

Step 5

You will receive confirmation via SMS. Check if the top up balance is credited.

Online Banking

Step 1

In the FortunePay App’s Dashboard select “Cash In”.

Step 2

Choose from the online banking options.

Step 3

Enter the desired amount and select next.

Step 4

Input necessary details needed in the app.

Step 5

Receive an SMS notification once your top up is credited.

How to Cash Out with FortunePay?

You can withdraw your FortunePay funds simply by following these quick steps:

Step 1

In the FortunePay App’s Dashboard select “Cash Out”.

Step 2

Choose from the Cash Out options.

Step 3

Select a Cash Out Partner.

Step 4

Input necessary details needed in the app and review your information.

Step 5

Enter your Transaction PIN. Once successful, present it to your selected Cash Out partner.

Transfer Money

How to Send Money Through FortunePay

Transfer money is made easy through FortunePay there are two ways to do this:

Via QR

1. Open your FortunePay app.
2. Tap on “Scan QR”
3. Tap on “Fund Transfer”
4. Have the recipient tap on “MY QR”.
5. Using your phone’s camera, scan the QR code of the recipient’s FortunePay account.
6. Input amount and click next.
7. If successful, confirmation will be sent via SMS.

Via Mobile Number

1. Open your FortunePay app.
2. Tap on “Send Money”
3. Select “Fortune Pay e-Wallet”
4. Enter mobile number of the recipient and click next.
5. Input amount.
6. Check your notifications for confirmation.

Shopping

Shopping is made easy with Fortune Pay. Just shop with any of our merchant partners and follow these steps:

1. After selecting the items to be purchased, line up at the counter.
2. Open the FortunePay app.
3. Tap on “Scan QR”.
4. Scan the merchant’s QR Code.
5. Input the amount to be paid.
6. Check your notifications for confirmation.

Pay Your Bills

FortunePay makes paying the bills very convenient. Paying your bills anywhere, anytime by doing these simple steps:

1. Open your FortunePay app
2. On the home screen, you will see the “Bills Payment” section.
3. Select the corresponding recipient of the payment.
4. Input the amount to be paid and other necessary details.
5. Check notifications for confirmation.

Contact Information

Customer Care:

+63 917 620 1513

Email:

support@fortunepay.com

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Want to enjoy these features?

Download FortunePay app now

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CONTACT US
+63 917 620 1513
support@fortunepay.com
EcoTower, 32nd Street, cor. 9th Avenue, Bonifacio Global City, Fort Bonifacio, Taguig City 1630

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