2.1   Account – refers to an account registered in Fortune Pay that stores Philippine Peso (PHP) value in the System, which is linked to the user’s mobile number.

2.2   Applicant – refers to an individual applying for registration with the app of Fortune Pay.

2.3   Beneficiary – refers to a person to whom e-money is transferred or credited through Fortune Pay’s remittance features.

2.4   Billers – any authorized company allowed to accept bills payment using the Fortune Pay app.

2.5   E-money – refers to the value kept in the Fortune Pay app by the users.

2.6   Fraudulent Transaction or “Fraudulent Activity” – refers to an unauthorized transaction on the application. This may include accounts or devices that are lost, stolen, compromised, or fraudulent as determined by Fortune Pay.

2.7   KYC – refers to “Know Your Customer” and the process of a business identifying and verifying the identity of our users and merchants.

2.8   Merchant – refers to a business entity accredited by Fortune Pay to accept payments for the purchase of goods and services using the app or a QR Code.

2.9   Mobile PIN (MPIN) – it is the user’s login PIN whenever they open their Fortune Pay app.

2.10   One Time Pin (OTP) – a password you can only use once, and is an automatically generated numeric or alphanumeric string of characters that verifies the user for a single transaction or login session.

2.11   Source – refers to a person who sends e-money using Fortune Pay’s remittance features.

2.12   Transaction – refers to any action that the user does to his/her Fortune Pay account to avail of the services and features that Fortune Pay offers.

2.13   Transaction Amount – refers to the sum of money that a user utilizes to effect the Transaction.

2.14   Transaction Pin (TPIN) – a verification password required for each transaction in the Fortune Pay app.

2.15   Transaction Request – refers to the request of a user to use any service or Transaction in his/her App.

3.1   The Services consist of providing electronic payment solutions through Fortune Pay’s website and application.

3.2   To open an account with Fortune Pay, the user must be at least eighteen (18) years of age.

3.3   Every user must agree to these Terms and Conditions and the Privacy Policy before using any of the services offered by Fortune Pay.

3.4   Fortune Pay will provide services such as Scan to Pay with QRPh, Fund transfers through Instapay and PESONet, Cash-in and Cash-out, 24/7 Bills Payment, Prepaid Load, and Rewards, among others.

3.5   Upon registration on our website and application, you will be asked to provide personal information such as name, gender, age, date of birth, address, proof of identification, and other relevant information if applicable and we may conduct identity checks and verification through third-party or manual verification. Please refer to our Privacy Policy for more information on how this information is collected, used, shared, and stored. Failure to provide the necessary information shall be a ground for Fortune Pay to deny your registration with us.

3.6   The user is responsible for providing accurate registration and account information and for ensuring that the same are up-to-date. The information you provide shall be used to determine eligibility to use our website and application, and therefore we reserve the right to suspend, limit, or terminate the Services if you are unable to provide current and accurate information.

3.7   To maintain the security of the transactions conducted and the Services provided by Fortune Pay, we may impose daily or monthly caps or limits, and we may adjust such caps or limits as necessary with prior notification to the users.

3.8   Fortune Pay has the sole discretion to suspend, modify, or stop any of its featured services at any time, so long as the same complies with applicable laws and regulations of the Philippines.

3.9   Fortune Pay in its discretion, may temporarily suspend or block any transaction or Fortune Pay user account if Fortune Pay has reasonable grounds to believe that the transaction of the user or the account of the user may be used or used for illegal, fraudulent, or suspicious purposes. Lifting of the suspension or blocking shall depend on the findings during the verification and investigation process which shall be communicated to the Fortune Pay user through in-app notification and his registered email.

3.10   Fortune Pay app is not a depository account and is not covered by the Philippine Deposit Insurance Commission (PDIC), and the same does not earn any interest.

4.1   Cash-in and Cash Out

Users can cash in into their Fortune Pay wallets through our partner banks or through our authorized cash-in partners. Peer-to-peer transfers are also available for Fortune Pay users, while cash-outs can be completed through our partner outlets and banks.

4.2   Scan-to-Pay with QRPh

Fortune Pay caters to QRPH, BSP’s national QR standard, designed for seamless payments. It enables users to pay for products and services by simply scanning the Merchant’s displayed QR code, making transactions faster, more secure, and hassle-free.

4.3   Instapay and PESONet

Fortune Pay is a member of the Philippine Payment Management Inc. (PPMI), where Instapay and PESONet are part of our services.

For Instapay, users can transfer money in real-time, available 24/7 with no cutoff time. The convenience fee is Php 20.00.

For PESONet, users can transfer money within a certain cut-off time. Transfers made before 3:00 PM are received the same day. Transfers made after 3:00 PM, on weekends, or on holidays are received the next banking day by 11:00 PM. The convenience fee is Php 15.00.

4.4   Bills Payment

Fortune Pay users can easily pay their utilities, such as water, electricity, internet, and more through the Bills Payment feature. The user must agree to the Terms and Conditions for Bills Payment before proceeding with any transaction. Once processed, an e-receipt will be generated for each bill payment.

4.5   Prepaid Load

Fortune Pay users can purchase prepaid load credits through the Fortune Pay app, which caters to all networks. User can choose either promo load or regular load.

5.1   FP Points

Users can use their FP points to get discount vouchers when paying for utility bills or for Fortune Pay’s in-app games.

However, points earned within the year will expire on 31 December, as the system includes an annual points expiration feature. The points system will reset on 1 January each year.

5.2   Angbao

Angbao is Fortune Pay’s premium digital gifting feature allowing users to send money with personalized greetings, themes, and celebratory designs.

5.3   Gift Certificate

Fortune Pay’s Gift Certificate feature offers an innovative digital alternative to traditional cash gifting, which can be used for in-app transactions, including bills payments, purchases, and peer-to-peer transfers.

6.1   The use of the Fortune Pay website shall be free of any charges. Downloading the application and accessing the website will incur no cost.

6.2   The user agrees to pay the service or transaction fees if any, when the user avails of the services offered by Fortune Pay, and the same shall be non-refundable.

6.3   The user will be notified through the app at the completion of each transaction, and such confirmation shall serve as proof of authorization and may not be disputed by the user.

6.4   In the event of non-receipt of payment or transfer, the user shall notify Fortune Pay within five (5) days from the date of transaction. Failure to notify Fortune Pay of such concern within the period, Fortune Pay shall presume to consider such transaction completed and undisputed. Any disputed transactions raised within the allowable period shall be investigated by Fortune Pay, and if the investigation result is favorable to the User, Fortune Pay will credit the amount involved back to the User’s wallet.

6.5   The user shall be obliged to update necessary information such as but not limited to a change of account details or mobile number when the same is applicable and when Fortune Pay requires such an update.

7.1   The user shall comply with all regulations applicable to the use of the Service. The user warrants that the user shall not use the Service to infringe the rights of others or conduct illegal or illicit activities such as money laundering, financing of terrorism, dissemination of malware or viruses, theft of data, identity fraud, or inciting or abetting others to commit these, or other analogous crimes.

7.2   The user shall use secure and non-public personal devices and equipment to conduct transactions or avail of the Services to reduce the likelihood of illegal intrusion, access, modification, and damage to systems and records.

7.3   The user shall be obliged to update necessary information such as but not limited to a change of account details or mobile number when the same is applicable and when Fortune Pay requires such an update.

7.4   Fortune Pay users shall treat their sensitive information, such as usernames, personal identification numbers (PINs), one-time PINs/passwords (OTPs), and the like, with utmost confidentiality. Sharing of OTPs, MPINs, and TPINs is strictly prohibited.

8.1   If the user needs to consult, inquire, make changes to the user’s information, or has any other complaint regarding the Services, the user may contact Fortune Pay via app, official email address which is support@fortunepay.com or through Fortune Pay’s official social media platform.

8.2   Transactions shall be presumed true and correct unless the user notifies Fortune Pay in writing within five (5) days from the date of the transaction. Fortune Pay shall investigate and verify the same and resolve the dispute within five (5) days upon filing a complaint or dispute.

8.3   Upon verification and investigation and it is found out that user’s balance has been erroneously debited or not credited due to technical issues but the same has been received within the system, Fortune Pay will refund or credit back the amount involved to the e-wallet of the user within five (5) days.

9.1   Fortune Pay reserves the right to temporary suspend rendition of services in case of scheduled and unscheduled or emergency system updates or maintenance are necessary to ensure that both the application and the website are up-to-date and all systems are properly working. In case of possible breach or malfunction involving the users’ confidential information or data subject to necessary investigation and verification, Fortune Pay shall terminate immediately its Services to prevent further damage.

9.2   Fortune Pay also reserves the right to suspend or terminate the provision of its Services to a particular user in case the user violates any provision of these Terms & Conditions, such as, but not limited to the following:

10.1   Fortune Pay shall properly store personal data that has been collected or obtained from the user in accordance with Fortune Pay’s Privacy Policy and the relevant regulations on data privacy and security in the Philippines.

10.2   Fortune Pay shall ensure the confidentiality and security of the information and shall be responsible for ensuring the accuracy in the transmission, exchange, or processing of such information.

11.1   Dispute Resolution

If the user has any complaints, or concerns about the Services provided by Fortune Pay, the user may connect to the Customer Service Channels. All information and details that will be disclosed by the user will be handled with utmost confidentiality, and such concerns will be attended to effectively and diligently.

Easypay Global EMI Corp. (“Fortune Pay”) is an entity regulated by the Bangko Sentral ng Pilipinas (“BSP”). If you feel dissatisfied with Fortune Pay’s dispute handling and resolution, you may contact BSP Financial Consumer Protection Department through 708-7087 or consumeraffairs@bsp.gov.ph.