Terms and Conditions



Last updated: January 6, 2022


Welcome to Fortune Pay!


Please read these Terms and Conditions (“T&C”) before completing your registration for an account or any other transaction using the application “Fortune Pay” (owned and operated by Easypay Global EMI Corp., duly licensed by the Bangko Sentral ng Pilipinas). 


These terms and conditions shall govern your use and access to our products in both our app and website.


Please also read Fortune Pay’s Privacy Policy before you use any of our services or functionalities as it describes how we collect and process your personal data every time you use our app. If you do not wish to be bound by our T&C and our Privacy Policy, you should not access or use any services offered by Fortune Pay.


1.     General Terms


Under this T&C, the terms “Fortune Pay”, “Easypay”, “FP”, “we”, “us”, and “our” refer to Easypay Global EMI Corp. together with its directors, employees, and assigns. Easypay is a domestic corporation duly licensed with the Bangko Sentral ng Pilipinas as an E-Money Issuer.


The terms “you” and “your” refer to the users of the Fortune Pay application and website.


All the terms under this T&C shall be valid and binding from the time you agree to it and shall exist to the time that it is terminated, with the exemption of provisions which shall remain valid even after termination, in compliance with pertinent laws and regulations.


This T&C may be modified and updated at any time by applicable laws without any advance notice but the same will be published via Fortune Pay’s mobile application and website together with its effectivity date. 


By using the services of Fortune Pay, you agree to receive promotional, advertising, or marketing emails and messages from Fortune Pay. However, you may opt-out of receiving any of these communications from us by following the unsubscribe link or emailing at support@fortunepay.com.



2.     Definition of Terms


2.1            Account – refers to an account registered in Fortune Pay that stores Philippine Peso (PHP) value in the System which is linked to the user’s mobile number.


2.2            Applicant – refers to an individual applying for registration with the app of Fortune Pay.


2.3            Beneficiary – refers to a person to whom e-money is transferred or credited through Fortune Pay’s remittance features.


2.4            Billers – any authorized company allowed to accept bills payment using the Fortune Pay app.


2.5            Dormant Account – refers to an Account with no outgoing transactions for a continuous period of more than twelve (12) months.


2.6            E-money – refers to the value kept in the Fortune Pay app by the users.


2.7            Fraudulent Transaction or Fraudulent Activity– refers to an unauthorized transaction on the application. This may include accounts or devices that are lost, stolen, overtaken, or fraudulent as determined by Fortune Pay. This is not the same as a dispute with a Merchant or with another User, which refers to any transaction where the said parties involved disagree on an issue, such as the wrong item or dispute about the price.


2.8            KYC – refers to “Know Your Customer” and the process of a business identifying and verifying the identity of our users and merchants.


2.9            Merchant – refers to a business entity accredited by Fortune Pay to accept payments for the purchase of goods and services using the app or a QR Code.


2.10        One Time Pin (OTP) – A password you can only use once and is an automatically generated numeric or alphanumeric string of characters that verifies the user for a single transaction or login session.


2.11        PIN – refers to a Personal Identification Number.

2.12        Source – refers to a person who sends e-money using Fortune Pay’s remittance features.


2.13        Transaction – refers to any action that the User does to his/her Fortune Pay account to avail of the services and features that Fortune Pay offers.


2.14        Transaction Amount – refers to the sum of money which a User utilizes in order to effect the Transaction.


2.15        Transaction Request – refers to the request of a User to use any service or Transaction in his/her App.


3.     Availment and Usage of Services


3.1         The Services consist of providing electronic payment solutions through Fortune Pay’s website and application.


3.2         To open an account with Fortune Pay, the applicant must be at least thirteen (13) years of age.


3.3         Every user must agree to these Terms and Conditions and the Privacy Policy before using any of the services offered by Fortune Pay.


3.4       Fortune Pay will provide services such as Scan to Pay QR, Peer-to-peer (P2P) Transfer, Cash-in and Cash-out, 24/7 Bills Payment, and Rewards among others.


3.5         Upon registration with our website and application, you will be asked to provide personal information such as name, gender, age, date of birth, address, proof of identification, and other relevant information if applicable and we may conduct an appropriate verification process such as third-party verification and manual verification through available channels to verify your identity. 

Please refer to our Privacy Policy for more information on how this information is collected, used, shared, and stored. Your failure to provide the necessary information shall be a ground for Fortune Pay to deny your registration with us.


3.6         The user is responsible for providing accurate registration and account information and for ensuring that the same are up-to-date. The information you provide shall be used to determine eligibility to use our website and application and therefore we reserve the right to suspend, limit, or terminate the Services if you are unable to provide current and accurate information.


3.7         To maintain the security of the transactions conducted and the Services provided by Fortune Pay, we may impose daily or monthly caps or limits and we may adjust such caps or limits as necessary with prior notification to the users.


3.8         Fortune Pay has the sole discretion to suspend, modify, or stop any of its featured services at any time, so long as the same complies with applicable laws and regulations of the Philippines.


3.9         Fortune Pay in its discretion and without prior notice to the user, may suspend or block any transaction or Fortune Pay user account if Fortune Pay has reasonable ground to believe that the transaction of the user or the account of the user may be used or used for illegal, fraudulent, or suspicious purposes. Further, the user shall hold Fortune Pay free from any liability as a consequence of such suspension or blocking.


3.10     Fortune Pay app is not a depository account and is not covered by the Philippine Deposit Insurance Commission (PDIC) and the same does not earn any interest.


4.     Services and Features


4.1         Cash-in and Cash Out


Users can cash in into their Fortune Pay wallets through our partner banks or through our cash-in partners. A peer-to-peer transfer is also available for Fortune Pay users while cash-out can be completed through our partner outlets and banks.


4.2         Bills Payment


Users can pay their billing including but not limited to, electricity, water, internet, and many more through the Bills Payment feature of Fortune Pay. An e-receipt will be generated for the user for every bill payment transaction.




4.3         Prepaid Load


Users can buy prepaid load credit through the Fortune Pay app and this is available for all networks.


5.     Rates and Fees


5.1         The use of the Fortune Pay website shall be free of any charges. Downloading the application and accessing the website will be of no cost.


5.2         The user agrees to pay the service or transaction fees if, there is any, when the user avails of the services offered by Fortune Pay, and the same shall be non-refundable.


5.3         The user will be notified through the app at the completion of each transaction and such confirmation shall be sufficient evidence that the user authorized the transaction, in turn, may not be disputed by the user.


5.4         In the event of non-receipt of payment or transfer by the user, the user shall notify Fortune Pay within a period of five (5) banking days from the date of transaction. Failure of the user to notify Fortune Pay of such concern within the allowable period shall entitle Fortune Pay to consider such transaction completed and undisputed. Any disputed transactions raised within the allowable period shall be investigated by Fortune Pay and in the event that the result of the investigation is favorable to the user, Fortune Pay will credit back the amount involved into the user’s wallet.  


5.5         If the user has not used Fortune Pay for any transaction for at least twelve (12) months, a dormancy fee shall be automatically deducted from the user’s Fortune Pay wallet.


6.     User Obligation


6.1         The user shall comply with all regulations applicable to the use of the Service. The User warrants that the User shall not use the Service to infringe the rights of others or conduct illegal or illicit activities such as money laundering, financing of terrorism, dissemination of the virus, theft of data, identity fraud, or inciting or abetting others to commit these, or other analogous crimes.


6.2         The user shall use secure and non-public personal devices and equipment to conduct transactions or avail of the Services to reduce the likelihood of illegal intrusion, access, modification, and damage to systems and records. 


6.3         The user shall be obliged to update necessary information such as but not limited to a change of bank details or mobile number when the same is applicable and when Fortune Pay requires such an update.


7.     Transaction Dispute


7.1         If the user needs to consult, inquire, make changes to the user’s information, or has any other complaint regarding the Services, the user may contract Fortune Pay via electronic mail or through its Customer Service Channels indicated below.


7.2         Transactions shall be presumed true and correct unless the user notifies Fortune Pay in writing within five (5) days from the date of the transaction. Fortune Pay shall investigate and verify the same and resolve the dispute within five (5) working days upon filing a complaint or dispute.


7.3         Upon verification of an erroneous transaction, Fortune Pay Solutions will refund or credit back the amount involved to the e-wallet of the user within five (5) days. In cases of filing an erroneous dispute, the user may not be allowed to use the Services of Fortune Pay for thirty (30) days or possible termination of its Services depending on the gravity of the damage resulting from the erroneous disputes filed.


8.     Suspension or Termination of Services


8.1         Fortune Pay reserves the right to suspend or terminate the rendition of Services in case any of the following scenarios occur:


a.    Regular system update that is necessary to ensure that both the application and the website are up-to-date and all systems are properly working.


b.    A possible breach or malfunction involving the users’ confidential information or data subject to necessary investigation and verification.


8.2         Fortune Pay also reserves the right to suspend or terminate the rendition of its Services to a particular user in case the user violates any provision of these Terms & Conditions, such as, but not limited to the following:


a.      When the user uses the service to conduct illegal or fraudulent transactions that result in the violation of the Anti-Money Laundering Act, Data Privacy Act, Cybercrime Prevention Act, or other relevant laws; and


b.      When there is reasonable ground to believe that the user is involved in a possible case of Identity theft or other fraudulent schemes , that affects the integrity of Fortune Pay and may also result in damage to third parties and other users.


9.     Indemnities


9.1         If the user suffers any damage due to the negligence of Fortune Pay or any of its employees, agent, or representative in handling any transaction, Fortune Pay shall return any transaction amount including any transaction service fee or other charges collected in connection with such transaction.


9.2         Fortune Pay may grant the aggrieved user rewards equivalent to an amount reasonable to indemnify the user depending on the gravity of the damage caused by Fortune Pay.


10. Data Protection and Security


10.1     Fortune Pay shall properly store personal data that has been collected or obtained from the user by Fortune Pay’s Privacy Policy and the relevant regulations on data privacy and security in the Philippines.


10.2     Fortune Pay shall ensure the confidentiality and security of the information and shall be responsible for ensuring the accuracy in the transmission, exchange, or processing of such information.


11.Governing Law and Interpretation


The terms of these Terms & Conditions and the interpretation thereof shall be governed by the laws and regulations of the Republic of the Philippines.


12.Dispute Resolution


If the user has any complaint or concerns about the Services provided by Fortune Pay, the user may connect to the Customer Service Channels. All information and details that will be disclosed by the user will be handled with great confidentiality and such concern will be attended to effectively and diligently.


Easypay Global EMI Corp. (“Fortune Pay”) is an entity regulated by the Bangko Sentral ng Pilipinas (“BSP”). If you feel that you have been aggrieved by Fortune Pay’s services or products, you may reach out to the BSP Financial Consumer Protection Department through the details indicated below:


BSP Financial Consumer Protection DepartmentConsumer Assistance

Direct Line: 708-7087

Facsimile: 708-7088

Email Address: consumeraffairs@bsp.gov.ph